Our Commitment to YOU:
We take great pride in the sourcing and development of all our products. We spend a lot of time and money ensuring the best Quality Control possible. There are times that certain items will pass QC but however have manufacturing issues and we stand by our brand and products and will hold fast on our warranty process below.
Warranty Information:
Flowolf Sports products are built to last. Our wetsuits and products are fully warranted against any defect that is a direct result of how it was manufactured, material or workmanship. Our warranty is only applicable to the original owner of a new item purchased from Flowolf Sports. At our discretion, we will repair or replace any product that is deemed faulty. We do not cover defects due to misuse, improper care or general wear and tear.
Warranty Terms:
All wetsuits have a 1 year warranty. (We extend that by another year at no cost if you register the wetsuit with us.)
All apparel has a 1 year warranty.
All accessories and such have a 6 month warranty.
Warranty not applicable to any demo items purchased from Flowolf Sports.
Lifetime Replacement - WETSUITS:
The end-user can send in their wetsuit at any time and receive a replacement at 30% off MSRP. The only proviso is that the original suit was registered for the extended 2 year warranty and you are the original purchaser of the suit being traded in.
Wetsuit Warranty Coverage:
Seam separations or tears caused by manufacturing defects.
Please keep in mind that some seam failures are due to overuse or normal wear and tear and are not manufacturing defects.
Damage Not Covered:
Punctures and tears of the neoprene;
Melting due to sun or heat exposure;
Heel tears (tears caused by forcefully putting on or taking your suit off to the extent that your heel, finger or anything else punctures the suit);
Damage caused by chlorine (degradation of the gluing in the suit is the most common chlorine-caused damage);
Zipper detachment / missing teeth;
Failures due to overuse or normal wear and tear.
Other Activities That Can Void Warranty:
Using your Flowolf wetsuit for any activity other than triathlon or surface swimming.
Altering the wetsuit in any way, including silk screening, heat transferring, embroidery, or cutting.
Damage caused by using petroleum jelly (Vaseline) or any other petroleum-based product or unapproved lubricant, cleaner or treatment.
Improper handling or storage.
Prolonged exposure to heat, sunlight, chlorine, and other harsh substances.
Flowolf Sports Warranty Claim Procedures:
If the damage to your suit is covered under warranty, please follow the procedures listed below to initiate a warranty claim. Please note that if you do not follow the procedures listed below, it may prevent your warranty claim from being processed in a timely manner.
STEP 1:
At least one clear picture of the warranty claim;
Detailed description of the warranty claim and how it occurred (if known);
Product and size;
Original order number/where the wetsuit or item was purchased or proof of purchase;
Name on the original order;
Purchase date of original order;
Contact information (email address and phone number);
Any other relevant information (i.e. you have an upcoming events and require an expedited response).
STEP 2:
Please allow up to 48 business hours for a response. More often than not, we will respond sooner.
STEP 3:
Once your warranty claim has been approved you may send us your suit or item back. Customers are always responsible for the cost of shipping to return their wetsuit or item. Flowolf Sports will cover the cost of FedEx Ground (domestic) shipping (or equivalent) back to the customer. Customers are responsible for all shipping costs for international or expedited shipping options. Please allow up to ten business days for a warranty claim to be processed and completed from the time Flowolf Sports receive it.
Register you Wetsuit Purchase:
Name
Date of Purchase
Model of Wetsuit Purchase
